What will be deleted
Retained for legal compliance
Indian healthcare regulations require us to retain certain clinical records — prescriptions, lab orders, and treatment notes — for a minimum of 3–7 years after your last consultation. These records will be anonymised and isolated from your account and will not be used for any purpose other than legal compliance. All other data is deleted within 30 days of your request.
How to request data deletion
Delete from the app
FastestYour account is queued for deletion immediately. You will receive a confirmation SMS/email.
Email request
Send from your registered email address with the subject "Data Deletion Request". Include your registered mobile number for faster verification.
Email privacy@fittoria.inWhat happens after your request
Within 24 hours
You receive a confirmation that your deletion request has been received and a unique reference number.
Within 7 days
Your account is deactivated. You can no longer log in and your data is not visible to any care providers.
Within 30 days
All personal data is permanently deleted from our systems and backups, except legally retained records.
Connected via Facebook / Meta?
Deleting your Fittoria account also removes all data we received via that connection. Your Facebook account itself is not affected — manage it at facebook.com/settings → Apps and Websites.